Interactive AI-Driven Customer Service Simulation

 This project is an AI-driven customer service simulation designed to train customer service representatives in handling real-world scenarios with empathy and efficiency. Built with Articulate Storyline 360 and integrated with the OpenAI API, the simulation allows users to engage in dynamic, realistic conversations with AI-based customers, each presenting unique issues related to phone service, device replacement, and account management.

Project Highlights:

• Personalized AI Interactions: Each customer interaction adapts to the user’s responses, maintaining context and offering realistic, scenario-based training. The AI simulates a variety of customer moods and issues, providing immediate feedback and driving skill-building in customer support best practices.
• Advanced Variable Management and JavaScript Integration: Leveraged custom JavaScript to handle variable tracking for conversation history, customer mood, and resolution status, ensuring a seamless user experience and accurate context retention across interactions.
• Dynamic Learning Experience: Designed for practical, experiential learning, with branching conversations, real-time feedback, and decision-based interactions to enhance the user’s problem-solving abilities and customer service skills.

Skills Demonstrated:

• Instructional Design: Scenario development, user journey mapping, and learner engagement strategies tailored for customer service training.
• Technical Proficiency: Advanced proficiency in Articulate Storyline 360, JavaScript, API integration, and adaptive learning techniques.
• Problem-Solving: Strategic use of AI and adaptive responses to simulate complex customer interactions and reinforce key training objectives.